Frequently Asked Questions

How long are therapy sessions?

The therapy hour is 50 minutes long. If you are interested in more time, we are happy to accommodate double, 100 minute, sessions. If you wish to have a 100 minute session, please choose "Double Session" during booking.

What are accepted forms of payment?

We accept cash, check, health savings accounts, and all major credit cards.

Why don't you take insurance?

This is a great question! Contracting with insurance carriers limits some of the freedoms associated with the services we provide. For this reason, there are several benefits to private pay. Some of these benefits include:

Greater freedom in treatment frequency, number of sessions allowed, and treatment modalities used.
Extended privacy, as insurance companies frequently request information about therapy sessions to justify payment.
The ability to provide treatment without a mental health diagnosis in your medical file.
Without a diagnosis, we can discuss a wider range of topics in sessions, including relational and stage of life issues that are often not covered by insurance providers.

What is a Good Faith Estimate?

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

What does “out of network” provider mean?

Even though we don’t contract with any specific insurance provider, some insurance will still reimburse for our services through “out of network” benefits. If you would like to explore this option, we are happy to provide you with a Superbill after each session to submit to your insurance for possible reimbursement. Please check with your individual insurance carrier to inquire about your out of network coverage.

I'm not sure if you're the right fit for me. Can we chat before I make an appointment?

Yes! We offer free 15 minute phone consultations.
Give us a call at 480-504-9123.

I've never been to therapy before, what can I expect?

Once you book an appointment online, your therapist will review and confirm your appointment. We will send you an invitation to complete digital intake paperwork.
On the day of your appointment, arrive at our office, check in at the kiosk, and have a seat in our lobby. We will be out to get you at your appointment time.
During your first session, your therapist will review general therapy procedures, go over practice policies, brainstorm treatment goals, and answer any questions that you may have. Then we will begin to address any concerns that brought you into therapy.

How often should I expect to have sessions?

Most clients attend therapy once a week or every other week. Once we meet for the first time, we will collaborate on determining an appropriate frequency for your treatment.

What are you doing to maintain my health and safety at this time?

We offer telehealth sessions on a secure platform for clients who wish to have therapy at a location of their choosing. For in-person sessions, we are taking extra precautions to sanitize the office in between clients, we run an air filter during all sessions, and we welcome requests to wear masks during sessions.

What is your cancellation policy?

We know that life events come up, so if you need to cancel, please contact us as soon as possible prior to your appointment. Sessions cancelled within 24 hours of your scheduled appointment time will be charged a $50 cancellation fee. No-shows will incur a full session fee.
Please note: Sessions cancelled within two hours of the appointment time are considered a no-show and will be charged a full session fee.

Do you meet with clients in other states?

Our clinical licenses allow us to provide therapy services for clients located in the state of Arizona. Both Erica and Abby are also licensed to meet with clients who are located in Colorado. Please let us know if you will be traveling out of state at the time of a scheduled session and we will be happy to find another time to meet once you return to Arizona.

What is the client portal?

The client portal is your own personal space to request/manage appointments, view billing statements, and securely exchange treatment documents with your therapist. You (or your guardian) are the only one who has access to your personal client portal.

Frequently Asked Questions

Contact Us for a Free 15 Minute Consult